Privacy Policy
How Luminowave protects and handles your personal information
Last updated: March 15, 2025
Who We Are
Luminowave operates from 803, Taiwan, Kaohsiung City, Yancheng District, Wufu 4th Rd, 142號四樓. We specialize in mobile app testing and debugging services for businesses across Taiwan and internationally. This policy explains how we collect, use, and protect your personal information when you work with us or visit our website.
We believe transparency builds trust. That's why we've written this policy in plain language — because privacy shouldn't require a law degree to understand.
Information We Collect
We collect information in several ways, depending on how you interact with our services:
- Contact details you provide (name, email, phone number, company information)
- Technical information about your mobile apps when we perform testing services
- Communication records from our conversations and project correspondence
- Website usage data through standard web analytics (pages visited, time spent, device type)
- Payment information for billing purposes (processed through secure third-party providers)
- Project specifications and testing requirements you share with us
We don't collect personal information unless you specifically provide it to us or it's necessary for delivering our testing services. We never purchase personal data from third-party brokers.
How We Use Your Information
Your information helps us provide better mobile app testing and debugging services. Here's exactly how we use it:
Service Delivery
We use your contact information and project details to deliver testing services, communicate results, and provide technical support throughout our engagement.
Project Management
Technical specifications and app data help us conduct thorough testing, identify bugs, and provide detailed debugging recommendations tailored to your specific needs.
Communication
We use your contact details to send project updates, testing reports, and occasionally share relevant industry insights that might benefit your development process.
Legal Compliance
Sometimes we're required to retain certain information to comply with Taiwan data protection laws and international business regulations.
Data Sharing and Disclosure
We don't sell your personal information. Period. However, we do share limited information in specific circumstances:
Third-Party Service Providers
We work with carefully selected providers for payment processing, cloud storage, and communication tools. These partners only access information necessary to provide their specific services and are contractually bound to protect your data.
We may also disclose information when required by law, to protect our legal rights, or to prevent harm to our business or others. We'll notify you about such disclosures unless legally prohibited from doing so.
If Luminowave is acquired or merged with another company, your information may transfer to the new organization. We'd notify you before this happens and explain any changes to how your data is handled.
Your Rights and Control
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days, free of charge for the first request each year.
Correct Inaccuracies
Ask us to update or correct any personal information that's incomplete or inaccurate. We'll make these changes promptly and notify relevant third parties if necessary.
Delete Information
Request deletion of your personal data, subject to legal and contractual obligations. Some information may need to be retained for business records or legal compliance.
Limit Processing
Ask us to stop processing your information for specific purposes while keeping it stored. This might affect our ability to provide certain services.
To exercise any of these rights, contact us at info@luminowave.com or call +886223314141. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we may charge reasonable fees for excessive or repetitive requests.
Data Security and Protection
We take data security seriously because your trust matters to our business. Our security measures include:
Technical Safeguards
All data transmissions use industry-standard encryption. Our servers are protected by firewalls, intrusion detection systems, and regular security updates. Access to your information is limited to authorized personnel who need it for their work.
We conduct regular security audits and maintain backups to prevent data loss. Our team receives ongoing security training to recognize and prevent potential threats.
Despite our best efforts, no online system is completely secure. We'll notify you promptly if we discover any unauthorized access to your personal information and take immediate steps to contain and remedy the situation.
Data Retention
We keep your information only as long as necessary for business and legal purposes:
- Active client information: Retained while providing services and for 3 years afterward
- Financial records: Kept for 7 years to comply with Taiwan tax and accounting requirements
- Technical testing data: Usually deleted within 90 days after project completion
- Communication records: Retained for 2 years for quality assurance and dispute resolution
- Website analytics: Aggregated data kept indefinitely, but personal identifiers removed after 2 years
When we no longer need your information, we securely delete it from our systems and notify relevant third parties to do the same.
International Data Transfers
Our primary servers are located in Taiwan, but we sometimes use international service providers for specific business functions. When we transfer your data outside Taiwan, we ensure adequate protection through:
Contractual agreements that require the same level of protection as Taiwan's privacy laws, working only with providers in countries with adequate data protection standards, and implementing additional security measures for sensitive information transfers.
We'll inform you if your data will be processed outside Taiwan and explain the protections in place.
Cookies and Website Tracking
Our website uses cookies to improve your browsing experience and help us understand how people use our services. We use essential cookies for basic website functionality, analytics cookies to understand visitor behavior and improve our site, and preference cookies to remember your settings and choices.
You can control cookie settings through your browser preferences. Disabling cookies might affect some website features, but won't prevent you from contacting us or learning about our services.
Changes to This Policy
We review and update this privacy policy annually or when our practices change significantly. We'll notify you about important changes by email (if we have your contact information) and by posting the updated policy on our website with a new "last updated" date.
Continued use of our services after policy changes means you accept the updated terms. If you disagree with changes, please contact us to discuss your concerns or discontinue using our services.
Privacy Questions or Concerns?
We're here to help you understand how we protect your privacy. Don't hesitate to reach out with any questions about this policy or your personal data.